Award win for Halo Financial

Providing an outstanding service to its customers is a key goal for Halo Financial (https://www.halofinancial.com), and it comes from the strong, long-term relationships Halo Financial builds with both personal and business clients by making their international payments easier.

Once again the company has achieved Gold Trusted Service status for six years in a row, and has now been awarded the all-new Feefo Platinum Trusted Service award – an independent seal of excellence that recognizes businesses for delivering exceptional client experiences, as rated by real users of Halo Financial’s currency services.

Created by Feefo (www.feefo.com), the prestigious Trusted Service award is only given to businesses that use Feefo to collect genuine reviews and insights.  Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award.  A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers.  As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Commenting on the award, Gavin Herridge, Managing Director of Halo Financial says, “We are excited to receive this award from Feefo because it’s awarded following feedback from real clients on their experiences with us, which is integral to our business.  This really matters to us and supports our vision, now and in the future.  It recognizes how hard we work to give all our clients the best possible support and service, reflecting our position as a genuinely service based business.  It’s why we all get out of bed in the morning!”

“Everyone at Halo Financial is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our clients, making it as easy as possible for them to send money internationally”, says Herridge.  “The beauty of Feefo is that it enables us to consistently improve and act upon feedback, so we’re looking forward to another successful year striving for continued service excellence.”

Congratulating Halo Financial on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, says “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.  

“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category.  Clients told us they want recognition for achieving our demanding Gold award standard over a longer period.  Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years.  It’s a tough challenge and very-well deserved by those that earn it.”

“This year we have been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about,” says Heasman.  “We help our clients give their customers the best experiences possible, and I am confident we will see more success from businesses partnering with us throughout 2020.”