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Citizens Advice has launched a tender for a single, preferred debt management
plan (DMP) supplier.
The charity is looking to establish a partnership with a provider that will meet
high standards being set by the charity and that bureaux will be able to
confidently recommend to debt clients.
Debt advice agencies who can meet specified quality standards are being invited
to apply.
The partnership will initially be a year long pilot across up to 100 of the
network’s 394 bureaux in England and Wales and will start in October.
Director of Policy Teresa Perchard commented: “Last year Citizens Advice Bureaux
helped clients with 2.4 million debt enquiries making it our biggest area of
advice at 34% of all enquiries.
“Clients who might need, or choose, to use a debt management plan provider face
an increasingly complex market in terms of the number of potential providers,
and the services they provide.
Research by the Money Advice Trust has
highlighted concerns about cost and quality in this market and the difficulty
consumers have identifying quality providers.
"Establishing a partnership with a trusted supplier will give clients the option
of choosing a service provider that has been carefully assessed and selected.
“In addition to improving the customer experience we hope that working with a
partner that we are able to confidently recommend as an option will stimulate
wider improvements for consumers and influence the market.”
Source:
Getting Paid
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