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Contact centre consultancy services company Sabio has launched a new secure
credit card payment solution that removes the risk of fraud for customers making
credit card payments during calls to contact centres.
The solution fully supports the latest PCI credit card security standards, and
is particularly relevant for contact centre operators as it helps them meet both
their PCI payment card and FSA compliance monitoring requirements.
The new PCI capability is part of Sabio's Hybrid Agent suite of voice
self-service solutions, and effectively isolates the critical transactional
element of a call by transferring customers to a secure, speech-enabled credit
card payments line, giving callers the security and re-assurance of not having
to share their card account details, PINs and CVV2 numbers.
Sabio Hybrid Agent also shields contact centre agents from the need to handle
sensitive customer data and exposure to potential fraud.
"Our new solution is applicable for the growing number of contact centre
operators, including outsourcers, who need to collect credit card payments
securely.
"We'll be offering it to a range of organisations including retail contact
centres that offer extended warranties, outsourcers offering FSA-regulated
services on behalf of their customers, companies offering home cover, and
motoring organisations providing services such as breakdown recovery," commented
Stu Dorman, Solutions Architect at Sabio.
Source: Getting Paid
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