|
News Index
Next
Previous
Enforcement expert Shergroup is celebrating a major milestone after passing the £10 million mark
for offshore collections through its Sherforce brand of High Court enforcement.
The successful service was built by recruiting a team of experienced debt
collectors from major business process outsourcing providers in India.
The service was started by Shergroup in 2006 and moved into Shergroup India
Private Limited in 2007.
Since then, the team has successfully collected debts ranging from £600 to one
single debt of £182,000.
Sherforce’s Debtor Services Team contact the debtor after the Sherforce
Enforcement Officer has visited the address or has been unable to gain entry.
They are trained to explain the consequences of non-payment of a High Court
Writ.
Claire Sandbrook, Chief Executive of Shergroup, says: “The work of our Debtor
Services Team led by Ravi Bhalla, Operations Manager for the recently
incorporated Shergroup India Private Limited, has been remarkable.
“The team provides vital back up to Sherforce’s Enforcement Officers working in
the field by taking incoming calls and also by proactively calling the public to
remind them of their obligations.
“If one of our Enforcement Officers is refused entry to a premises or the debtor
continuously fails to answer the door to them, it is often this team that gets
the message across that there are serious consequences if they fail to pay the
High Court Writ.
“Even today, many members of the public are unaware of the very real powers that
enforcement officers have and we are even thanked on occasion for explaining the
position so clearly.”
Asked if members of the public resented being called by an offshore team, Mrs
Sandbrook said that she was pleased by the reaction of the public overall and
the fact that the call was made from Delhi or Braintree had no impact.
She said in the absence of co-operation, Sherforce would follow the command in
the High Court Writ.
She added: “The true success of the offshore collection figure is one of
collaboration between Sherforce’s Enforcement Officers and our UK and Indian
teams.
“Most importantly the acceptance of our growing number of clients, who have come
to expect telephone work to support the work of the Enforcement Officers, has
given us the confidence to grow this area of our business and we are now in the
position to offer telephone-collection services to clients at any part of the
collection cycle as part of a wider offering.”
Source: Credit
Control Journal
|
