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Hundreds of thousands of consumers are still getting estimated or inaccurate
energy bills, Energywatch has claimed.
According to the watchdog, billing is the biggest cause of complaints about
suppliers.
In 2005, suppliers were told to improve the way customers were invoiced, but the
watchdog says it has dealt with more than 50,000 complaints about bills in the
past year alone.
One solution could be a meter which displays in detail how much energy a
customer is using and how much it costs, but installing one would be expensive,
but it's unclear who would bear the cost.
Energywatch chief executive Allan Asher commented: "With really sky-rocketing
prices, some estimated bills that are far too high mean consumers are greatly
over-paying.
"The companies are building up, quite a few times, quite large
cash sums that really belong to consumers".
The industry paid out £2.5 million in compensation to customers last year but
insists there have been improvements with a new code of practice and ombudsman
to look at serious complaints.
Source:
Getting Paid
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