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An automated voice messaging and reminder service has been launched to provide
the credit services industry with the means to automate customer contact
processes.
The service is targeted at industries where efficient customer call closure is
essential.
These environments require the means to improve efficiencies, lower the cost of
incident closure and reduce revenue loss, such as missed appointments
Biomni Voice can be used as a stand-alone service for credit management
companies that want to quickly and cost-effectively implement automated voice
messaging and reminder campaigns.
As a hosted solution, there are no expensive internal IT infrastructure or
support costs.
It is simple and efficient to implement allowing a voice message to be broadcast
to large volumes of telephone numbers in a short space of time.
However, it can be sent to as few or as many numbers as required.
The Biomni Voice service works by allowing system messages to be created and
converted to natural sounding speech or by selecting a pre-recorded message
using real voice.
The voice service prompts the call recipient to respond immediately via their
keypad.
All calls and responses are logged and reported to enable appropriate action to
be taken when needed. The service will also retry at pre-determined intervals
and detect answer machines or voicemail.
The service also integrates with the company’s leading Request Management suite
of products, its Directa customer-facing solution, Connecta.MC centralised
processing platform, and fulfilment solutions such as Connecta.SG supplier
portal.
This intergration provides a seamless end-to-end Request Management process that
can communicate more effectively with the customer and centrally manage complex,
multi-channel requests across the enterprise.
Source:
Credit
Control Journal
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