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UK’s leading High Court Enforcement Agency, Shergroup, has expanded its services
to share Business Process Outsourcing (BPO) with its clients.
Eight more staff have joined the 20 existing employees at its centre in Delhi
that offers litigation support, digital dictation, back-office administration,
data entry and website design and now debt collection by telephone.
Claire Sandbrook, Chief Executive of Shergroup says offering clients help was an
easy decision: “We have many clients within the debt collection industry, and we
don’t have any hang-ups about sharing some of our knowledge with people with
whom we do business.
“We have some great clients who collect debt and if we can help them streamline
their operation, reduce costs, and still enforce their judgment why not do it?”
In a bid to encourage early settlement and reduce fees, Shergroup’s enforcement
arm, Sherforce, is developing its debtor services team at its Delhi site for
collection of judgment debt by creating processes for inbound and outbound
calls.
The new ‘debt centre of excellence’ has a pool of expertise and talent that uses
top-class processes designed by Shergroup in conjunction with OrbIT Services, a
Leeds-based company of specialist debt-collection trainers and debt consultants
with a wealth of hands-on, debt-collection experience across many industries.
Since the BPO business was outsourced in January 2005, the Indian team has dealt
with over 61,000 individual reports from enforcement officers, handled 40,000
pieces of post relating to writs and transferred 20,000 cases from the county
court to the High Court for enforcement.
Shergroup employs around 100 people including 28 at the Indian centre, run in
partnership with IT and communications specialist Cressanda Solutions Limited.
Ms Sandbrooke added: “We have been working with Cressanda Solutions for some
time and have built up an amazing team providing an efficient, enthusiastic and
reliable back-office administration service.
“We have decided that debt collection is itself a process within the enforcement
of the Writ that can be successfully delivered offshore, provided it is closely
managed and has the right amount of talent and dedication to achieve a result
for the client."
Source:
Credit
Control Journal
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