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The mobile phone banking service recently introduced by HSBC and its subsidiary
First Direct has received criticism, with a report by The Inquirer newspaper
suggesting that the list of mobile phone handsets excluded from the service is
too long.
The bank rolled out the service, which uses Monilink, a banking platform
developed by cash machine network operator Link and Monitise, at the beginning
of October.
It allows HSBC and First Direct customers to access banking services such as
balance enquiries and mini statements through their mobile phone 24 hours a day.
The report also quotes Which? Researcher Rebecca Fearnley as saying that the 25p
per text cost is expensive, meaning consumers should be wary of using the
service too often.
Source:
Getting Paid
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