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Consumers who believe they have been mis-sold endowment policies are calling for
the UK's financial ombudsman service to take on more staff in order to clear the
backlog of complaints and reduce waiting times.
The ombudsman is currently swamped with complaints from dissatisfied customers.
According to a report on This is Money, many have been waiting years
for their complaints to be dealt with.
One of those affected stated: "The ombudsman has people's lives in its hands and
the delay is agonizing, I feel as if my life is on hold until I get a verdict on
my case".
Source:
Getting Paid
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