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There has been a
large rise in complaints made to the Banking Code Standards Board (BCSB), the
watchdog that oversees consumer treatment.
The number of complaints made in the 12 months to 31 March rose by 25% compared
to the previous year.
Complaints about loans and overdrafts made up 26% of last year's total, with
credit cards accounting for 17% and bank charges 12%, the BCSB said.
The BCSB claims it thought that the increase was mainly due to increased
publicity regarding its services.
Adrian Lloyd, the BCSB's compliance director, commented: "We genuinely don't
feel it is evidence of increased dissatisfaction about banking".
Source:
Getting Paid
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