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Most consumers think cash machines should be free, a survey by Citizens Advice
has found.
Most think all cash machines should be free, though 88% would pay as a last
resort to withdraw their own money, according to the results of the online poll.
In addition, the majority thought 30p was the maximum they should be asked to
pay, while just 4.3% thought it reasonable to be charged more than 50p to
withdraw money from a cash machine.
Almost half of those who had used a charging cash machine said they were not
warned of the charge in advance. Three quarters said additional signage about
the charge would have helped them make a choice about whether or not to use it.
Citizens Advice Director of Policy Teresa Perchard commented: "Consumers clearly
think charges for using cash machines are excessive, unfair and on the increase.
"They hit people on low incomes and those living in deprived areas particularly
hard, and this is made worse by recent bank and post office closures, and the
move to pay all benefits into accounts.
"The results of our survey show clearly that most people think cash machines
should be free, and believe that only a nominal charge can ever be justified.
"We think banks and cash machines should always display clear warnings about
when charges will be imposed and how much these will be, and our survey confirms
that at the moment this is not always happening."
Source:
Getting Paid
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