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One in six UK companies claim they will immediately terminate their contracts with customers who pay late, a survey by the Better Payment Practice Group (BPPG) has found.
The poll asked businesses how many times a customer would have to pay late before they terminated the contract.
Of the 408 respondents, 16% said that they would stop working with the customer after one late payment and 67% would terminate the relationship if a customer pays late between one and four times.
Small companies with 10 to 49 employees were least tolerant of late payment, with 23% of respondents stating that they would terminate the contract after the customer paid late once.
Nicholas Bojas, Senior Policy Adviser at the CBI, commented: “Too many businesses in the UK are relying on extended credit from their suppliers to sustain their cashflow and are not giving proper consideration to the potential damage they are inflicting on these important relationships.
“As the research shows, two thirds of businesses will terminate a contract if a customer pays late up to four times, so late payers run a real risk of being cut off by their suppliers.
“However, the survey found that 33% of businesses would allow the customer to pay late five or more times before terminating the relationship.
"The BPPG would urge these firms to consider the risk to their cash flow of
condoning late payment and advise them to strengthen their credit management
procedures to protect themselves from tardy payers.
“All businesses must recognise that a commitment to prompt payment can be a
powerful aid to better buying and will produce closer, more cooperative
partnerships between customers and suppliers.”
Source:
Credit Control Journal
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