card fraud has hit a new high.
We have seen big changes in the fraud
landscape between 2006 and 2013, both in terms of volume and type of attack.
European card fraud losses reached a high in 2013, sparking concerns of a new
Of mice and men
There’s a sign on the wall of the Reprographics Office at an American Air Force base that reads, “Poor planning on your part does not necessarily constitute an emergency on ours.” You can almost feel the exasperation of the person who wrote it.
compliance an ‘automated’ process
As anyone in the European financial
services sector will know, the European Banking Agency is pressing for a uniform
reporting structure to help it better track banks’ underlying financial
Mobile Technology Can Transform Healthcare
Mobile technology has hit what is sometimes referred to as
the ‘mobile moment’, to highlight how mobile technology is redefining the
Train Up Your Own
Navigators to Explore the Big Data Ocean
The term ‘Big Data’ has gained a lot of currency in recent
years and is expected to become a key driver of competition, growth and
innovation in the future.
The Long Overdue Move from
Text to Visual
New ways of helping companies communicate with their own
customers by using the power of visual prompts or tools delivered direct to
their mobiles have been launched.
Mobility and Big Data
- An Interesting Fusion
Retailers are increasingly analyzing the Big Data gleaned
from customers using their smartphones and tablets. Their goal is to devise more
sophisticated omnichannel strategies and re-invent the customer ‘journey’.
Innovation Paves the Way for Building Society Expansion
New and emerging technology is the way forward to
understanding and better serving the customer.
Curiosity is Road to Success
The feature packed smartphone really is the first
Social care dependent on the advancement of mobile working
Social care is a vital component of any
country. But in the UK recently, public sector cuts have hit social care hard.
Why doing nothing about BYOD just Isn’t good enough
What are we going to do about BYOD? You
may think this is a redundant
question – as for a lot of organizations,
the reality is that BYOD, or Bring Your Own Device, has already ‘won.’
In today’s competitive environment, no
company can afford to be complacent about not squeezing as much productivity as
possible from every business function that it carries out.
Actuate introduces BIRT iHub 3.1 and BIRT Analytics 5.0
In a highly competitive market, the need
to be able to easily integrate and analyze Big Data for better decision-making
across the organization to change behaviour is putting greater emphasis on the
importance of Embedded Business Intelligence to improve decision making at all
levels within the organization.
Collectors facing challenges, but technology leads the way
Customer contact technology is playing an
ever-increasing role in the
collections’ industry and at a recent
collections agency roundtable in London, the focus was on communications and how
the industry can capitalize on what technology has to offer.
The ‘now’ generation and changing customer service expectations
‘The customer is always right’ went the
old saying. Perhaps that should be updated to ‘the customer knows they are
always right’ as consumer expectations have changed.
Paper wars: boosting
productivity by reducing waste
Paper-free processes improve productivity
and lower costs, but the biggest impact is on speed of response.