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Credit Control Journal and Asset & Risk Review is one of the world's leading research journals dedicated to the advancement of asset risk management, credit analysis and corporate and consumer risk.


Now in its 37th year of publication, Credit Control Journal  is truly interdisciplinary and international in its approach.


Each issue of the Journal provides subscribers with practical illustrations as well as theoretical analysis and empirical studies on the development of credit risk, asset management, legal issues, accountancy and finance, and IT solutions, all of which which they can quote with confidence to their Board of Directors.


The Journal is published monthly by academic publishers, House of Words Ltd.




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Selected Articles and White Papers


From Brand Values to Increased Profit

Embracing value maximization is the ultimate financial objective for a company, yet traditional financial performance measures, such as earnings or earnings growth, are not always good proxies for value creation.


Price optimization: The power of customer- centricity in out-pricing the competition

As customers become more demanding and expect their banks to deliver more tailored and compelling services, it is more important than ever for financial organizations to ensure they can stand out from the crowd.


Model management: how to meet banking model regulations without killing your analytics team’s productivity

Banking regulators are increasing their scrutiny of analytic models, peeling back layers of the onion with probing questions.


Mitigating the human factor in data centers
Manufacturers can spend millions on connector development but what they cannot compensate for is the human factor. This is something that only the user/operator can manage and control.


Why a business owner Seeking finance needs to be like a boy scout
Funding. Sooner or later, every business needs an injection of cash.

How to measure customer loyalty
When a potential or existing customer reaches a decision at the moment of purchase, the marketer’s work has just begun.

Telecom tip(ple)s for pub and restaurant businesses
Telecoms are an essential part of any pub or restaurant business. Managed correctly they can save you time and money, and attract new customers.

Is your misplaced work ethic damaging your team and your career?
As you follow your upward career trajectory, are you too willing to make personal sacrifices and out-work your competitors? It’s a common, but misplaced virtue, resulting in the accurate perception that many leaders are too task focused and not strategic enough.

Shweta Jhajharia receives Coaching Association award
When Shweta Jhajharia joined more than 100 coaches from across the UK at the awards night for the Association of Professional Coaches, Trainers and Consultants (APCTC), she was excited about meeting some of the best coaches across the country.

How to deal with impromptu questions after your presentation
Many presenters fear the question and answer session at the end of their presentation because they feel that they are losing control of their input (speaking seems so much safer).

How collaborative leadership can dramatically increase profit
The traditional leadership style of top down management is slowly evolving into a collaborative approach that empowers employees and blurs the lines between boss and worker.

Developing strategic (one to one) marketing
Whether you are selling to a market of ten or ten million, one of the most effective ways to learn how to improve your marketing is to talk with a single person and sell something to them.


Is it Time to Decouple Supply Chain Finance?
The theory behind Supply Chain Finance is highly appealing. It gives large buying organizations a viable method of extending payment terms, thus building working capital while suppliers still get paid in a timely manner by third party financing provided by banks.


Why European card fraud has hit a new high.

We have seen big changes in the fraud landscape between 2006 and 2013, both in terms of volume and type of attack. European card fraud losses reached a high in 2013, sparking concerns of a new fraud cycle.


Of mice and men

There’s a sign on the wall of the Reprographics Office at an American Air Force base that reads, “Poor planning on your part does not necessarily constitute an emergency on ours.” You can almost feel the exasperation of the person who wrote it.


The Top 9 Mistakes in Data Center Planning

Why do so many data center builds and expansions fail?

Making CRD-IV compliance an ‘automated’ process

As anyone in the European financial services sector will know, the European Banking Agency is pressing for a uniform reporting structure to help it better track banks’ underlying financial strength.


Mobile Technology Can Transform Healthcare
Mobile technology has hit what is sometimes referred to as the ‘mobile moment’, to highlight how mobile technology is redefining the customer relationship.


Train Up Your Own Navigators to Explore the Big Data Ocean
The term ‘Big Data’ has gained a lot of currency in recent years and is expected to become a key driver of competition, growth and innovation in the future.

The Long Overdue Move from Text to Visual
New ways of helping companies communicate with their own customers by using the power of visual prompts or tools delivered direct to their mobiles have been launched.

Data Center Projects
Planning of a data center physical infrastructure project need not be a time consuming or frustrating task.


Mobility and Big Data - An Interesting Fusion
Retailers are increasingly analyzing the Big Data gleaned from customers using their smartphones and tablets. Their goal is to devise more sophisticated omnichannel strategies and re-invent the customer ‘journey’.

Innovation Paves the Way for Building Society Expansion
New and emerging technology is the way forward to understanding and better serving the customer.

Engaging Customer Curiosity is Road to Success
The feature packed smartphone really is the first pervasive computer.


Containerized power and cooling modules for data centers

Standardized, pre-assembled and integrated data center facility  power and cooling modules are at least 60% faster to deploy, and provide a first cost savings of 13% or more compared to traditional data center power  and cooling infrastructure.


Social care dependent on the advancement of mobile working

Social care is a vital component of any country. But in the UK recently, public sector cuts have hit social care hard.


Why doing nothing about BYOD just Isn’t good enough

What are we going to do about BYOD? You may think this is a redundant

question – as for a lot of organizations, the reality is that BYOD, or Bring Your Own Device, has already ‘won.’


The future of customer apps and big data

Harnessing the power of big data is all the rage, and with good reason.


Premier League’s goal is increased productivity

In today’s competitive environment, no company can afford to be complacent about not squeezing as much productivity as possible from every business function that it carries out.


Actuate introduces BIRT iHub 3.1 and BIRT Analytics 5.0

In a highly competitive market, the need to be able to easily integrate and analyze Big Data for better decision-making across the organization to change behaviour is putting greater emphasis on the importance of Embedded Business Intelligence to improve decision making at all levels within the organization.


Collectors facing challenges, but technology leads the way

Customer contact technology is playing an ever-increasing role in the

collections’ industry and at a recent collections agency roundtable in London, the focus was on communications and how the industry can capitalize on what technology has to offer.


The ‘now’ generation and changing customer service expectations

‘The customer is always right’ went the old saying. Perhaps that should be updated to ‘the customer knows they are always right’ as consumer expectations have changed.


Paper wars: boosting productivity by reducing waste

Paper-free processes improve productivity and lower costs, but the biggest impact is on speed of response.


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