Ever Replace Humans?
There is a vague unease about the rise of robots and artificial
intelligence in our everyday lives and especially in the workplace that somehow
Energy companies serve up better customer experiences through technology
Energy firms have sometimes come under fire for not passing on the full price
reduction in wholesale energy costs to their customers, but the ‘Big Six’ also
share a common problem of complaints about customer service.
performance, secure future
An overview on the developments in
the trade receivables securitization market based on a qualitative research
paper from Demica.
The emerging cloud
trends in the changing IT landscape
The IT landscape
has changed drastically over the past few years. This is due to a number of
factors but stems mainly from the evolution of technology.
Shifting the security mindset – the
escalating threat landscape
The modern cyber security threat environment is growing rapidly. In the digital
world, the inherent interconnectivity of people, devices and organizations,
opens up a whole new playing field of vulnerabilities.
How fraud can be a great customer experience
Consumers are increasingly putting fraud protection amongst their top two
criteria when selecting a financial service provider, sometimes even above
The Rise and Rise of Predictive Chat
Chat as a
customer engagement channel is being used more widely today than ever before.
Avoiding Legal Traps and Pitfalls in IT Projects
All too frequently large IT projects give
rise to litigation. In this article, the author considers why it is that the
courts are increasingly seeing a glut of cases arising out of ill-fated IT
From Brand Values to Increased Profit
Embracing value maximization is the ultimate financial objective for a company,
yet traditional financial performance measures, such as earnings or earnings
growth, are not always good proxies for value creation.
delivers more for its charity clients
When your core business is information, the way that this content is collected,
stored, managed and accessed is paramount to the quality, responsiveness and
cost of service provided to clients.
Customers are Shaping
the Future of Digital Banking
To achieve further growth in a rapidly globalized and increasingly regulated
world, banks need to use digital assets and capabilities to create new value
propositions for their customers.
A2P SMS? Why Reports of its Demise are
SMS – or text messaging – is an important customer communication tool for
businesses. While Person-to-Person (P2P) appears to be in decline, Over The Top
(OTT) and Application To Person (A2P) are both emerging as key services for
Four Horsemen of the Call Center
What are the main drivers of change for call centers in the UK?
The hills are alive -
with the sound of car insurance texts
Car insurance is sold in a crowded market and finding a point of difference for
customers that is both motivating and supportable is key.
Is VNA the building blocks
for a complete patient record?
Healthcare Trusts have a new opportunity to deliver a joined-up patient
experience following the dismantling of the government’s national IT initiative,
Connecting for Health.
To Talk SMS
Many brands have taken their eye off the ball when it comes to customer contact
conversations Offer a great customer experience
SMS texts have several advantages over other customer communications. by and
large text messages are opened and read straightaway
day dreaming is an essential skill for business leaders
As a leader, do you find time and space to plan the future of your business, or
do you find it difficult envisioning new possibilities, or perhaps you just feel
that day dreaming is a waste of time?
Relief for Innovative Businesses
With the UK economy having grown faster than any major advanced economy in the
world last year, the Government will no doubt be quick to attribute this
performance to its strategy for economic growth and tax reform.
Price optimization: The power
of customer- centricity in out-pricing the competition
As customers become more demanding and expect their banks to deliver more
tailored and compelling services, it is more important than ever for financial
organizations to ensure they can stand out from the crowd.
Model management: how to meet
banking model regulations without killing your analytics team’s productivity
Banking regulators are increasing their
scrutiny of analytic models, peeling back layers of the onion with probing
Mitigating the human factor in data centers
Manufacturers can spend millions on connector development but what they cannot
compensate for is the human factor. This is something that only the
user/operator can manage and control.
Is it Time to
Decouple Supply Chain Finance?
The theory behind Supply Chain Finance is highly appealing. It gives large
buying organizations a viable method of extending payment terms, thus building
working capital while suppliers still get paid in a timely manner by third party
financing provided by banks.
card fraud has hit a new high.
We have seen big changes in the fraud
landscape between 2006 and 2013, both in terms of volume and type of attack.
European card fraud losses reached a high in 2013, sparking concerns of a new
Of mice and men
There’s a sign on the wall of the Reprographics Office at an American Air Force base that reads, “Poor planning on your part does not necessarily constitute an emergency on ours.” You can almost feel the exasperation of the person who wrote it.
The Top 9 Mistakes in Data Center Planning
Why do so many data center builds and expansions fail?
compliance an ‘automated’ process
As anyone in the European financial
services sector will know, the European Banking Agency is pressing for a uniform
reporting structure to help it better track banks’ underlying financial
Mobile Technology Can Transform Healthcare
Mobile technology has hit what is sometimes referred to as
the ‘mobile moment’, to highlight how mobile technology is redefining the
Train Up Your Own
Navigators to Explore the Big Data Ocean
The term ‘Big Data’ has gained a lot of currency in recent
years and is expected to become a key driver of competition, growth and
innovation in the future.
The Long Overdue Move from
Text to Visual
New ways of helping companies communicate with their own
customers by using the power of visual prompts or tools delivered direct to
their mobiles have been launched.
Data Center Projects
Planning of a data center physical infrastructure project need not be a time
consuming or frustrating task.
Mobility and Big Data
- An Interesting Fusion
Retailers are increasingly analyzing the Big Data gleaned
from customers using their smartphones and tablets. Their goal is to devise more
sophisticated omnichannel strategies and re-invent the customer ‘journey’.
Innovation Paves the Way for Building Society Expansion
New and emerging technology is the way forward to
understanding and better serving the customer.
Curiosity is Road to Success
The feature packed smartphone really is the first
Containerized power and cooling modules for data centers
Standardized, pre-assembled and integrated data center facility power and
cooling modules are at least 60% faster to deploy, and provide a first cost
savings of 13% or more compared to traditional data center power and
Social care dependent on the advancement of mobile working
Social care is a vital component of any
country. But in the UK recently, public sector cuts have hit social care hard.
Why doing nothing about BYOD just Isn’t good enough
What are we going to do about BYOD? You
may think this is a redundant
question – as for a lot of organizations,
the reality is that BYOD, or Bring Your Own Device, has already ‘won.’
The future of customer apps and big data
Harnessing the power of big data is all
the rage, and with good reason.
Premier League’s goal is increased productivity
In today’s competitive environment, no
company can afford to be complacent about not squeezing as much productivity as
possible from every business function that it carries out.
Actuate introduces BIRT iHub 3.1 and BIRT Analytics 5.0
In a highly competitive market, the need
to be able to easily integrate and analyze Big Data for better decision-making
across the organization to change behaviour is putting greater emphasis on the
importance of Embedded Business Intelligence to improve decision making at all
levels within the organization.
Collectors facing challenges, but technology leads the way
Customer contact technology is playing an
ever-increasing role in the
collections’ industry and at a recent
collections agency roundtable in London, the focus was on communications and how
the industry can capitalize on what technology has to offer.
The ‘now’ generation and changing customer service expectations
‘The customer is always right’ went the
old saying. Perhaps that should be updated to ‘the customer knows they are
always right’ as consumer expectations have changed.
Paper wars: boosting
productivity by reducing waste
Paper-free processes improve productivity
and lower costs, but the biggest impact is on speed of response.